The Credit Essentials Course
What is this course about
Who is it for
General importance of everyone getting a recognised qualification
How the accessment works.
| CHAPTER | CONTENTS |
|---|---|
| Introduction to Credit | The opening unit which explains what credit is, why business use it and who they should give it to. It also looks at where it sits in your business. |
| Collection Paths | A collection path is the process used by an organisation to manage the collection of outstanding balances due to them. This unit examines the structure of a collections path and why businesses use them. |
| Time Management & Account Prioritisation | The most valuable asset in a collections department is the time of the collector. This unit looks at how to get the greatest return from that time. |
| Collection Calls | This unit explores the structure of a collections call and how understanding that structure and using it will help to get results. |
| Negotiations | An ability to negotiate is an important skill and this unit looks at the CMII approved practical approach to negotiations. |
| Issue Handling | This unit looks at how to manage and resolve client issues and how to report them to help the business improve. |
| Awkward and Abusive Clients | There is potential for conflict within collections communications. This unit looks at the skills needed to defuse these situations while keeping the focus on the outstanding balance. |
| Vulnerable Client | A unit which looks at defining and identifying vulnerable clients and processes to manage your interaction with them. |
| Credit Management Knowledge | This unit covers a number of credit topics which a collection agent needs to be aware of. These include collections law, credit policies and procedures, GDPR, corporate insolvency, personal insolvency and KPI’s. |